Privacy Policy

Scope

This policy outlines key areas you need to know about how Arlo Managed Services protects your personal data and what your rights are in relation to your personal data. You will also find further information on this page about:

• Our lawful basis for processing information
• Your website data
• Your cookie data

Purpose

The purpose of this policy is to set an expected standard for data & information security that complies with applicable legislation and provides clients and other interested parties with information on how data is collected, processed and stored by Arlo Managed Services.

Policy

How Arlo Managed Services protects your personal data

Arlo Managed Services protects your personal data through its “Organisation rules” These consist of:

• Data Privacy Procedures – such as how we should handle access requests or complaints
• This ensures appropriate data privacy safeguards are in place across our organisation. Our rules reflect the standards contained in European data privacy.
• Arlo Managed Services will use the lawful basis for processing information (where applicable) using the following:

Consent

Arlo Managed Services shall process information where individuals can consent to receive information on Arlo Managed Services products & services that may be tailored to their own business needs.

Contractual

Arlo Managed Services shall process business information in order to perform contractual obligations as part of the products and services provided.

Legitimate interests

Arlo Managed Services shall process business information in order to protect it's commercial interests – Your individual rights, freedoms & interests are a cornerstone of our business ethos and Arlo Managed Services shall only use information to perform expected business generation opportunities. An assessment has been performed by Arlo Managed Services to determine that this is the most suitable basis for processing information used to generate new business opportunities.

Legal Obligation

Arlo Managed Services shall process information as part of their legal obligation as an employer and provider of commercial products and services.

Source of Data

Information that is processed by Arlo Managed Services has been sourced from individuals under legal or contractual obligations or from data gathered from business generation activities.

Arlo Managed Services Data Privacy Policy

The following section summaries Arlo Managed Services Data Privacy Policy. What personal data do we collect?

• Cookies
• Will we share your personal data with outside parties?
• About sensitive personal data? About data security?
• Where will your personal data be processed?
• Retention of your data
• Your rights
• Contact us about your rights, if you have any Questions or a Complaints

What personal data do we collect?

We collect personal data of our employees, candidates, suppliers, client business contacts and website users. We will always try to give individuals appropriate notice of what data will be collected and how it will be used. Whatever happens, we will only process that data if we consider it fair and lawful to do so.

Cookies

Our website does not store any information that would, on it's own, allow us to identify individual users of this service without their permission. Any cookies that may be used by our website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

Will we share your personal data with outside parties?

We may transfer personal data to our contracted service providers and advisors who may be located in other European Economic Area countries. Before we do so, we take steps to ensure that your personal data will be given adequate protection as required by relevant data protection laws and Arlo Managed Services internal security policies. However, there will be other times when we need to share or disclose personal data you provide for a specific purpose, for example:

• We will notify you as to why we are asking for specific information and it is completely up to you whether you want to provide it;
• We will disclose or share your personal data to comply with any legal obligation, or to enforce or apply our Terms of Use; or to protect the rights, property, or safety of Arlo Managed Services, our clients, employees and others.

About sensitive personal data?

We do not collect sensitive personal data (also known as special categories). In the limited cases where we are required to collect such data, we will do this in accordance with local data privacy law requirements. The term “sensitive personal data” refers to the various categories of personal data identified by European and other data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent.

About data security?

We take appropriate steps to maintain the security of personal data collected. Regarding your data including IP Addresses,   e-mail addresses, use of our applications, portals and websites you should understand that the open nature of the Internet is such that information and personal data may flow over networks connecting you to our systems without security measures and may be accessed and used by people other than those for whom the data is intended. Our website may, from time to time, contain links to and from the sites of our partners e.g. waste collection and other services. If you follow a link to any of these sites, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies or sites. Please check these policies before you submit any personal data to these sites.

Where will your personal data be processed?

Personal data we collect may be routed, stored, or transferred within Arlo Managed Services in accordance with our organisation’s rules and to our vendors in accordance with data privacy laws for delivery of our products and services.

Retention of your data

We will retain your personal data only for as long as is legally required and whilst we continue to provide our products and services. We will also retain your data for compliance and legal purposes including health & safety and taxation. If you have an account and contract for products and services with us, we will only keep the data while your account is active or for as long as needed to provide services to you and, as further needed for us to comply with our legal and contractual obligations.

For consent, Arlo Managed Services shall keep in touch with individuals to obtain consent to continue to process information on a regular basis (at least annually).

For legitimate interests, Arlo Managed Services shall hold on record information that is applicable for commercial opportunities for a minimum of 2 years unless the information has been updated or changed at the request of the data subject.

Your rights

You are entitled to know whether we hold personal data about you and, if we do, to have access to that personal data and require it to be corrected if it is inaccurate. We generally do not make decisions by purely automatic means, but if we do, you have the right to object.

Contact us to exercise any of your rights or If you have a question or complaint

If you can’t find an answer to your question or what you’re looking for in this policy, or have a concern about our use of your personal data and would like to know what personal data we hold please contact us at the following:

info@arlo-ms.com